New York regulations
Title 9 Part 5316
Executive Department
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9 NYCRR 5316.1 - Cashiers’ cage; satellite cages; standards
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The gaming facility shall identify in such facility’s internal control procedures which department will be responsible for controlling these points of access and shall include procedures for managing the security of these points of access.
9 NYCRR 5316.2 - Accounting controls for the cashiers’ cage; satellite cages and kiosks
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9 NYCRR 5316.3 - Count room characteristics
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9 NYCRR 5316.4 - Drop boxes; transportation to and from games; storage
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9 NYCRR 5316.5 - Opening; counting and recording of drop box contents
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9 NYCRR 5316.6 - Secured delivery station specifications
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9 NYCRR 5316.7 - Kiosks
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- Nov 15, 2021
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Kiosks are patron interface units that may be used to perform various tasks including, without limitation, the tasks described in this section.
Kiosks are usually interfaced to some type of monitoring or control system that will play a role in the critical functions of the kiosk. Gaming devices that have the option of issuing payments via voucher printers are customarily interfaced to a validation system. When a voucher is redeemed for cash, the voucher on the validation system shall be updated to reflect a redeemed status. When a patron uses a kiosk as the method of redemption, the kiosk shall read the voucher and notify the validation system of all required validation information. The system shall then determine if the voucher is valid and transmit to the kiosk the amount to be paid or instruct the kiosk to reject the voucher. For valid vouchers, payment is made to the patrons from various denominations, coin and currency payment mechanisms.
Bill breaking is the act of making change. A patron may wish to insert a bill for any combination of change. Bill breaking may include an insertion of a large denomination bill for the issuance of smaller denomination bills.
Voucher issuance kiosks that issue vouchers via voucher printers shall be interfaced to a validation system. When a voucher is printed from the kiosk, the voucher on the validation system shall be updated to reflect a pending status. The voucher issuance kiosk shall receive all its validation information from the voucher validation system. The voucher validation system shall ensure that the correct information is sent to the issuance kiosk and the kiosk shall validate the incoming message packets through an error-checking mechanism before printing a voucher. When the voucher printed by the kiosk is redeemed at a gaming device, cashiers’ cage or kiosk, the system shall change the pending status of the voucher to redeemed status.
Promotional point redemption defines the process of a patron redeeming promotional player points at the kiosk for cash or a voucher. The kiosk in this case is being used as an alternative to the current process of the player approaching the gaming facility cage or player services desk to redeem their points. The kiosk in this case shall be interfaced only to an approved promotional system/gateway. This Part addresses the use of kiosks when redeeming player points for cash or voucher. This Part does not address the use of kiosks for redemption of player points for gaming facility merchandise and/or other services.
The kiosk may be used to display marketing information for customers. This feature is not covered by this Part, as such displays do not affect the integrity of kiosk security and/or accounting.
9 NYCRR 5316.8 - Phases of certification
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- Executive Department
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- Nov 15, 2021
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- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
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The certification of a kiosk shall be based on licensed independent laboratory testing, where the laboratory will test the integrity of the kiosk in conjunction with each compatible system or systems along with compliance with this Part.
9 NYCRR 5316.9 - Kiosk terminal requirements
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- Executive Department
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- Westlaw Inline Boundary Correction
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- Nov 15, 2021
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- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
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- Jun 6, 2026
The main door, which shall be locked, shall be manufactured of materials that are suitable for allowing only legitimate access to the inside of the kiosk terminal (i.e., locks, doors and their associated hinges) shall be capable of withstanding determined and unauthorized efforts to gain access to the inside of the kiosk and shall leave evidence of tampering if such an entry is made.
A kiosk shall be designed so that power and data cables into and out of the kiosk can be routed so that such cables are not accessible to the general public. This requirement is for kiosk integrity reasons only, not for health and safety. Security-related wires and cables that are routed into a logic area shall be fastened securely within the interior of the kiosk terminal.
An on/off switch that controls the electrical current shall be located in a place that is readily accessible within the interior of a kiosk so that power cannot be disconnected from outside of the kiosk using the on/off switch. The on/off positions of the switch shall be labeled.
If a kiosk contains switches and/or jumpers, all switches or jumpers shall be documented fully for evaluation by a licensed independent testing laboratory.
A kiosk shall have an identification badge affixed to the exterior of the cabinet by the manufacturer. Such badge shall not be removable without leaving evidence of tampering and shall include the following information:
Electrical and mechanical parts and design principals of a kiosk terminal shall not subject a patron to any physical hazards. The manufacturer of the devices or those that purchase the devices shall be responsible for safety and electromagnetic compatibility testing.
The licensed independent testing laboratory shall perform certain tests to determine whether or not outside influences affect performance or create cheating opportunities. This certification applies exclusively to tests conducted using current and retrospective methodology. During the course of testing, the laboratory shall inspect for marks or symbols indicating that a device has undergone product safety compliance testing. The laboratory shall also perform, where possible, a cursory review of submissions and information contained therein related to electromagnetic interference, radio frequency interference, magnetic interference, liquid spills, power fluctuations and environmental conditions. Electrostatic discharge testing is intended only to simulate techniques observed in the field being used to attempt to disrupt the integrity of the kiosk. A kiosk shall be able to withstand the following tests, resuming operation without operator intervention:
A kiosk involved in functions covered by this Part shall have a light located conspicuously on its top, that automatically illuminates when an error condition has occurred or a call attendant (if applicable) has been initiated by the patron. This requirement may be substituted for an alternate means that alerts gaming facility staff of error conditions and patron seeking assistance occurrences. Alternative means to alert staff may be considered on a case-by-case basis.
The interior of the kiosk cabinet shall not be accessible when all doors are closed and locked. Doors shall be manufactured of materials that are suitable for allowing only legitimate access to the inside of the kiosk cabinet (i.e., locks, doors and their associated hinges). Doors shall be capable of withstanding determined and unauthorized efforts to gain access to the inside of the kiosk cabinet and shall leave evidence of tampering if such an entry is made.
A kiosk shall use a logic area that is a separately locked cabinet area (with its own locked door) that houses electronic components that have the potential to significantly influence the operation of the kiosk. There may be more than one such logic area in a kiosk.
Electronic components that are recommended to be housed in one or more logic areas are:
Coin or token and currency compartments shall be locked separately or similarly secured as approved by the commission in writing from the main kiosk cabinet area. Access to the currency storage area shall be secured via separate key locks and the kiosk shall be fitted with sensors that indicate door open/close or stacker receptacle removed, provided power is supplied to the kiosk. If the kiosk is interfaced with a monitoring system, these alerts shall be sent to the system when possible.
Video monitor touch screens shall meet the following criteria:
A kiosk shall have the ability to retain data for all critical memory and shall be capable of maintaining the accuracy of all information required for 30 days after power is discontinued from the kiosk.
9 NYCRR 5316.10 - Bill validators
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Dates and status
- Compiling agency
- Executive Department
- Text status
- Westlaw Inline Boundary Correction
- Compiled text through
- Nov 15, 2021
- Register checked through
- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
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- Jun 6, 2026
All bill validators shall communicate with the kiosk using a bi-directional protocol.
If bill validators are designed to be factory-set only, it shall not be possible to access or conduct maintenance or adjustments to such bill validators in the field, other than:
Adjusting the bill validator for the tolerance level for accepting bills or notes of varying quality shall not be allowed externally to the kiosk. Adjustments of the tolerance level shall be allowed only with adequate levels of security in place through lock and key, physical switch settings or other accepted methods approved by the commission on a case-by-case basis.
Each bill validator shall have a secure stacker and all accepted items shall be deposited into the secure stacker. The secure stacker and its receptacle are to be attached to the kiosk in such a manner so that they cannot be easily removed by physical force. In addition:
The bill validator device shall perform a self-test at each power up. In the event of a self-test failure, the bill validator shall automatically disable itself (i.e., enter bill reject state) until the error state has been cleared.
9 NYCRR 5316.11 - Contents of critical memory
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- Executive Department
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- Nov 15, 2021
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- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
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- Jun 6, 2026
Critical memory is used to store all data that is considered vital to the continued operation of the kiosk, including, without limitation:
Following the initiation of a NV-memory-reset procedure (using a certified NV-memory-clear method) the kiosk software shall execute a routine that initializes all bits in critical NV memory to the default state. All memory locations intended to be cleared as per the NV-memory-clear process shall be reset fully in all cases. For kiosks that allow for partial NV-memory clears, the methodology in doing so shall be accurate.
Critical memory storage shall be maintained by a methodology that enables errors to be identified. Such methodology may involve signatures, checksums, partial checksums, multiple copies, timestamps and/or effective use of validity codes. This subdivision is not intended to preclude the use of alternate storage media types, such as hard disk drives, for the retention of critical data. Such alternate storage media shall maintain critical data integrity in a manner consistent with the requirements in this section, as applicable to the specific storage technology implemented.
A kiosk shall not permit the alteration of any meter or error-condition log information without supervised access controls. In the event meter or error-condition log data is changed, an audit log shall be capable of being produced to document:
9 NYCRR 5316.12 - Communication
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- Nov 15, 2021
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- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
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- Latest notice
- TAF-46-21-00009-P · Proposed rule · Nov 17, 2021
- Source snapshot
- Jun 6, 2026
For voucher or coupon issuance and/or redemption features, a kiosk shall be designed to allow for communication with a validation system. All communications between the kiosks and the validation system shall be secured. This network security shall be implemented by the gaming facility’s information technology department, unless the commission approves a different department at such facility to be used.
9 NYCRR 5316.13 - Error conditions
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- Executive Department
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- Nov 15, 2021
- Register checked through
- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
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9 NYCRR 5316.14 - Program interruption and resumption
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- Nov 15, 2021
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- Jun 6, 2026
After a program interruption (e.g., processor reset), kiosk software shall be able to recover to the state such software was in immediately prior to the interruption occurring. It is acceptable for the kiosk to return to a completion state provided the history and all credit and accounting meters comprehend a completed state. If a power failure occurs during acceptance of a bill or other note, the bill validator shall give proper credits or return the note, notwithstanding that there may be a small window of time where power may fail and credit may not be given. In such a case, the window shall be less than one second.
On program resumption, the following procedures shall be performed, at a minimum:
9 NYCRR 5316.15 - Transaction limits
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Each kiosk shall be able to have transaction limits for issuance and for voucher redemption, where applicable. The configuration of the transaction limit shall be via a secure means. The transaction limit shall conform to the reporting thresholds for winnings established by the United States Internal Revenue Code.
9 NYCRR 5316.16 - Metering
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Kiosk meter information shall be accessible only by an authorized person and shall have the ability to be displayed on demand using a secure means. Accounting and occurrence meters shall be labeled so that such meters can be clearly understood in accordance with their functions. Each kiosk shall be equipped with a device, mechanism or method for retaining the value of all meter information specified in this section that shall be preserved in the event of power loss to the kiosk.
Electronic accounting meters shall be at least eight digits in length. If the meter is being used in dollars and cents, at least eight digits shall be used for the dollar amount. The following accounting information shall be maintained within critical memory:
Occurrence meters shall be at least three digits in length and roll over to zero upon the next occurrence, any time the meter is higher than the maximum number of digits. The following occurrence information shall be maintained within critical memory:
9 NYCRR 5316.17 - Verification
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A kiosk shall have the ability to allow for an independent integrity check of the device’s software from an outside source. All control programs that may affect the integrity of the kiosk shall be subject to third-party device authentication, which may be embedded within the kiosk software by having an interface port for a third-party device to authenticate the media or by allowing for removal of the media such that verification may be accomplished externally. Such integrity check shall provide a means for field verification of the software to identify and validate the programs. The licensed independent testing laboratory, prior to the kiosk approval, shall evaluate the integrity check method.
If the authentication program is contained within the kiosk software, the manufacturer shall receive written approval from the licensed independent testing laboratory prior to submission to such laboratory.
9 NYCRR 5316.18 - Printers
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- Nov 15, 2021
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- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
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- Source snapshot
- Jun 6, 2026
If a kiosk has a printer that is used to make payments, the kiosk may pay the player by issuing a printed voucher. The printer shall print on a voucher as set forth in section 5316.20(b) of this Part and the kiosk shall support the transmission of data to a validation system that records the following information regarding each payout voucher printed:
In addition to the requirements set forth in subdivision (a) of this section, if a kiosk supports printing duplicate vouchers, the kiosk shall print only one copy to the patron but have the ability to retain voucher-out information on the last 25 vouchers (the voucher-out log may contain vouchers and receipts), in order to resolve patron disputes. If a kiosk supports printing single vouchers, the kiosk shall have the ability to retain electronically the last-25-voucher-out information. An approved validation system shall be used to validate the payout voucher. The voucher information on the system shall be retained at least so long as the voucher is valid at that location. If offline voucher issuance is supported, the kiosk shall mask all but the last four digits of the validation number as displayed in the 25-voucher-out log.
If a kiosk is equipped with a printer, such printer shall be located in a locked area of the kiosk (i.e., require opening of a locked external door), but not be housed within the logic area or the drop box.
9 NYCRR 5316.19 - Voucher validation
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- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
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9 NYCRR 5316.20 - Voucher issuance and redemption
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- Jun 6, 2026
A voucher is permitted to be generated at a kiosk through an internal printer. Vouchers that reflect partial credits may be issued automatically from a kiosk. Cashier/change booth issuance is permitted, if supported by the validation system.
If offline voucher issuance is supported, a kiosk shall meet the following minimum set of requirements to incorporate the ability to issue offline vouchers after a loss of communication has been identified by the kiosk:
Vouchers may be inserted in a kiosk participating in the validation system provided that no currency is dispensed by the kiosk prior to confirmation of the voucher validity.
If offline voucher issuance is supported, the offline voucher redemption may be validated as an internal control process at the specific gaming device or kiosk that issued the voucher. A manual hand pay may be conducted for the offline voucher value.