9 NYCRR 5316.7

Kiosks are patron interface units that may be used to perform various tasks including, without limitation, the tasks described in this section.

Kiosks are usually interfaced to some type of monitoring or control system that will play a role in the critical functions of the kiosk. Gaming devices that have the option of issuing payments via voucher printers are customarily interfaced to a validation system. When a voucher is redeemed for cash, the voucher on the validation system shall be updated to reflect a redeemed status. When a patron uses a kiosk as the method of redemption, the kiosk shall read the voucher and notify the validation system of all required validation information. The system shall then determine if the voucher is valid and transmit to the kiosk the amount to be paid or instruct the kiosk to reject the voucher. For valid vouchers, payment is made to the patrons from various denominations, coin and currency payment mechanisms.

Bill breaking is the act of making change. A patron may wish to insert a bill for any combination of change. Bill breaking may include an insertion of a large denomination bill for the issuance of smaller denomination bills.

Voucher issuance kiosks that issue vouchers via voucher printers shall be interfaced to a validation system. When a voucher is printed from the kiosk, the voucher on the validation system shall be updated to reflect a pending status. The voucher issuance kiosk shall receive all its validation information from the voucher validation system. The voucher validation system shall ensure that the correct information is sent to the issuance kiosk and the kiosk shall validate the incoming message packets through an error-checking mechanism before printing a voucher. When the voucher printed by the kiosk is redeemed at a gaming device, cashiers’ cage or kiosk, the system shall change the pending status of the voucher to redeemed status.

Promotional point redemption defines the process of a patron redeeming promotional player points at the kiosk for cash or a voucher. The kiosk in this case is being used as an alternative to the current process of the player approaching the gaming facility cage or player services desk to redeem their points. The kiosk in this case shall be interfaced only to an approved promotional system/gateway. This Part addresses the use of kiosks when redeeming player points for cash or voucher. This Part does not address the use of kiosks for redemption of player points for gaming facility merchandise and/or other services.

The kiosk may be used to display marketing information for customers. This feature is not covered by this Part, as such displays do not affect the integrity of kiosk security and/or accounting.