Disputes, complaints and adjustments
Compiled text through Sep 15, 2021
Register checked through Jul 29, 2026
No later Register activity identified in this check.
Dates and status
- Compiling agency
- Executive Department
- Text status
- Source receipt
- Compiled text through
- Sep 15, 2021
- Register checked through
- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
- Activity status
- No later Register activity identified in this check.
- Latest notice
- SGC-17-17-00008-A · Adopted rule · Jul 26, 2017
- Source snapshot
- Jun 6, 2026
(a)Subject to applicable laws, customer disputes concerning account transactions shall be addressed by the mutuel department supervisor, or such other pari-mutuel supervisor as may be designated by the account wagering licensee’s management. Such designation must be in writing. The mutuel department supervisor or appropriate designee shall approve all final resolutions of account disputes. Documentation of all disputes and final resolutions shall be maintained by the account wagering licensee for a period of three years from the end of the year the dispute was resolved.
(b)Disputed transactions that lead to an adjustment shall be audited by internal audit within 30 days of the adjustment.