Program standards for local ombudsman programs
Compiled text through Mar 31, 2022
Register checked through Jul 29, 2026
No later Register activity identified in this check.
Dates and status
- Compiling agency
- Executive Department
- Text status
- Source receipt
- Compiled text through
- Mar 31, 2022
- Register checked through
- July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
- Activity status
- No later Register activity identified in this check.
- Latest notice
- AGE-42-17-00001-A · Adopted rule · Feb 21, 2018
- Source snapshot
- Jun 6, 2026
(a)Each local ombudsman entity hosting a local ombudsman program shall:
(1)assign a paid coordinator to supervise the local ombudsman program;
(2)have paid and/or volunteer staff which fulfill the responsibilities defined in section 6660.5 of this Part;
(3)use the statewide uniform reporting system to report to the State long-term care ombudsman complaint summaries and program activities on forms prescribed by the State long-term care ombudsman;
(4)establish and maintain effective linkages with local legal assistance providers, regional offices of State agencies which license, survey or regulate long-term care facilities, local agencies which provide services to residents of long-term care facilities or which pay for the provision of such services, any area agencies on aging within whose planning and service areas the program will operate, and other agencies which may affect the provision of services to residents of long-term care facilities in the local ombudsman program’s service area;
(5)upon lapse of designation, collect and send to the State ombudsman all identification cards, all complaint files, and all program files that identify any complainant or resident;
(6)ensure that it does not have personnel policies or practices which prohibit any ombudsman from performing the duties of the ombudsman program or from adhering to the requirements of section 218 of the Elder Law or any relevant sections of the Older Americans Act. Nothing in this provision shall prohibit the local ombudsman entity from requiring that ombudsmen adhere to the entity’s otherwise applicable personnel policies and procedures.
(b)Nothing in this section shall prohibit the disclosure by an ombudsman or local ombudsman entity of aggregate data for monitoring or reporting purposes to the State Office for the Aging or an agency in which a local ombudsman entity is organizationally located.