9 NYCRR 5014.18 — read free

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Courier customer complaints

Compiled text through Sep 15, 2021

No later Register activity identified in this check.

Dates and status

Compiling agency: Executive Department
Text status: Source receipt
Compiled text through: Sep 15, 2021
Register checked through: July 29, 2026/Vol. XLVIII, Issue 30 (2026-07-29)
Activity status: No later Register activity identified in this check.
Latest notice: SGC-17-18-00002-A · Adopted rule · Apr 10, 2019
Source snapshot: Jun 6, 2026

Each courier service shall maintain for a period of two years a record of each courier customer complaint, the inquiry or investigation undertaken by the licensee, action taken by the licensee to resolve the complaint and the final disposition of the complaint. Such records shall contain the original or copies of the complaint, all written communications between the licensee and the complainant, all documents or telephone recordings created in connection with a complaint and any documentation provided to the courier customer by the licensee. Such courier customer complaint records shall include:

(a)the name and address of the complainant;

(b)the purpose of the complaint;

(c)the date the complaint was received by the courier service;

(d)the complaint denial whenever a complaint is denied; and

(e)any additional information used by the courier service in determining how to resolve the complaint.

The courier service shall also maintain a permanent record summarizing the number and nature of consumer complaints and the resolution or outcome of such complaints.

State Register activity

1 rulemaking · 2 notices

Regulation of courier services that purchase and claim certain Lottery tickets and prizes as agent for customers.
SGC-17-18-00002State Gaming CommissionPart-level action
The Register recorded this action against the whole Part, which includes this section (9 NYCRR Part 5014).
1. Adopted ruleSGC-17-18-00002-A
  Amendment of sections 5000.2, 5001.25, 5001.27, 5002.1, 5002.5, 5004.9, 5007.2 and 5007.15; addition of Part 5014 to Title 9 NYCRR. 4 [[PAGE 11]] Rule Making Activities
  Register Apr 10, 2019 · Filed Mar 26, 2019 · Effective Apr 10, 2019
  Register PDF, pp. 10–13
2. Proposed ruleSGC-17-18-00002-P
  Regulation of courier services that purchase and claim certain Lottery tickets and prizes as agents for customers.
  Amendment of Parts 5000, 5001, 5002, 5003, 5004, 5006, 5007, 5008, 5009, 5010, 5011, 5012, 5013; repeal of sections 5001.8, 5001.22, 5001.23; addition of Part 5014 to Title 9 NYCRR.
  Register Apr 25, 2018
  Register PDF, pp. 44–47

State Register notices matched to this citation. This is Register status evidence, not compiled regulation text: a notice does not by itself amend the text shown here.

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Courier customer complaints

State Register activity

Regulation of courier services that purchase and claim certain Lottery tickets and prizes as agent for customers.